Once your payment is authorized and your order is completed, you will receive an email from The Glamour Factory confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid.

Yes, you can get in touch with us on theglamourfactoryindia@gmail.com and we would be able to help you out to add more items to your order.

The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.

The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at theglamourfactoryindia@gmail.com to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 150 for shipping.

You can cancel your order before it is shipped. Once shipped your order cannot be cancelled.

The orders are shipped within 2-3 working days. We strive our best to ship your order ASAP. The delivery time is within 7 working days.

We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at theglamourfactoryindia@gmail.com or call us on +91 94237 41616 along with your order number and we shall take care of it.

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.

Yes, we do ship worldwide. The Delivery charges should be extra for the International Delivery.

Customers have to bear custom charges or any other additional charges . From 21 July 2021 onwards, all our EU customers have to bear the VAT charges apart from the customs charges.