Refund policy

Welcome to Soul Sakhi! We pride ourselves on quality, competitive pricing, and integrity, and we expect the same honesty from our customers. Please read the following terms that govern our return and exchange policy.

Returns

Returns are only allowed if the item received is damaged. In such cases, customers must provide a product unboxing video to qualify for a return.

To initiate a return, please contact us at soulsakhiiofficial@gmail.com. Once your return is approved, we will arrange a third-party courier to pick up the item from your address.

A return fee of ₹150 will be charged to the customer for Indian customers.

If our courier is unable to collect the item after two attempts, the customer is responsible for sending the item back to our warehouse via a trackable courier service. The warehouse address will be provided in our email communication.

Upon receipt of the returned item at our warehouse, we will inspect it to ensure it is unused, undamaged, and includes the original tags. If the item meets these conditions, we will process the return.

We will process the return within 5 to 7 working days.

Refund

Refunds are processed for both domestic and international customers once we receive the item back at our warehouse and after successful investigation. We will refund the amount within 5 to 7 working days.

Exchanges

Exchanges are permitted within 7 days of receipt. Items must be in the same condition as received, unused, with all original tags attached.

A handling fee of ₹150 will be charged for each exchange for Indian customers.

To request an exchange, please email us at soulsakhiiofficial@gmail.com. If the exchange is approved, we will arrange for a third-party courier to pick up the item.

If our courier is unable to collect the item after two attempts, the customer must send the item back to our warehouse at the address provided via a trackable courier service.

Each item can only be exchanged once. Multiple exchanges for the same item are not allowed.

Upon receipt and inspection of the exchanged item at our warehouse, if the item meets all return conditions, we will dispatch the replacement item within 2 days.

Additional Information

Courier Attempts: Our designated courier will attempt to pick up the returned or exchanged items twice. Failure to hand over the items to the courier will require the customer to manage and bear the cost of shipping to our warehouse.

Inspection and Approval: All returns and exchanges will be subject to a thorough inspection at our warehouse to ensure compliance with our conditions of return and exchange.

Contact Us

For any questions or clarification regarding our return and exchange policy, please contact us at soulsakhiiofficial@gmail.com.